Support

Need help with Grabber? Write to matheus@grabbersurvivor.app. If you can, include your iPhone model, the iOS version and what happened.

In an emergency, call your local emergency number first. For example 911 in the US and Canada, 999 or 112 in the UK, 000 in Australia, 112 in the EU. Do not wait for an email reply.

Does Grabber work offline?

Yes. After the first setup, the guides, SOS, the supplies calculator and everything you downloaded work with no signal. The app only uses the internet when you ask it to: to download map areas, walking paths, Wikipedia editions, books or the assistant's model.

What should I download before I lose signal?

• The map of your area, during setup or in Offline maps. Walking paths for routes come with each area.
• Wikipedia and books, if you want to read with no network, in the Library.
• The on-device assistant, if you want to ask questions with no internet, in Settings › On-device assistant.

Your country's guides and protocols are already in the app. Download over Wi-Fi when you can, and check what is stored in Settings › Files on this iPhone.

How do I change the country or the language?

On the home screen, tap the gear to open Settings. Under Protocols › Country you pick the guides and emergency numbers of another country. Under Language you change the app's language. In the Library, the Change button next to Protocols leads to the same place.

Where is my data stored? How do I delete it?

Everything you create stays on your iPhone only: saved guides, history, pins, supplies, conversations with the Guide and preferences. There is no account and no server holding your data. To delete everything, delete the app: the data goes with it. iPhone backups (iCloud or a computer) may keep a copy, under Apple's rules. See the Privacy Policy.

I changed iPhones or deleted the app. How do I restore my purchase?

Grabber is a paid app bought on the App Store. To download it again without paying twice, sign in with the same Apple Account you used to buy it: open the App Store, tap your profile picture, then Apps, find Grabber and tap the download icon. Because your data lives only on the device, download your maps and files again, unless you restore an iPhone backup.

How do I ask for a refund?

Payments and refunds are handled by Apple. Go to reportaproblem.apple.com with your Apple Account, choose Grabber and follow the steps. We have no access to your payment details.

I found a mistake in a guide.

Thank you for telling us. Write to matheus@grabbersurvivor.app with the guide's name and what is wrong. Every guide shows its source, which helps us check.

Safety

Grabber is for information and does not replace medical care or local authorities. Read the safety notice and the Terms of Use.